Terms and Conditions of Use
Identity of the company
Name: Nippon-Yasan.com, Co. Ltd (株式会社 Nippon-Yasan.Com)
Address: Kiyousumi 1chome 3-3
Postal Code: 791-8055
Registration 古物商許可証 第821080001385号
The Buyer states to have full legal capacity allowing him to engage under the present general terms.
Prices on the Nippon-Yasan.com Website are indicated in Yen and do not include delivery fees.
The order with a product in pre-order can be pay in Yen, USD, Euro, CHF, GBP
Only the price specified in the invoice may be considered as final. Invoice prices include price of the products, handling/packaging fees, storage, and delivery costs.
Products are described with necessary details the Buyer shall be aware of before filling-in an order form.
There is no restriction on the number of items that the Buyer may order, in the extent of the available stock dispoyed on the Nippon-Yasan.com Website. Indication on the availability of the products confirmed at the time of ordering.
The company Nippon-Yasan.com has the right to modify and/or replace the products at any time, depending on the products offered for sale by its distributors.
Photographs, and/or graphics depicting a product are only displayed as additional information and Nippon-Yasan.com shall not be liable for them.
In the case when a supplier modifies a product, Nippon-Yasan.com shall not be liable for the accuracy of its graphic representation and this shall not by any means affect the validity of the order.
This sale is subject to, and Seller's acceptance is conditioned upon, Buyer's assent to the terms and conditions stated herein and on the face hereof, which are in lieu of and replace any and all terms and conditions set forth in any documents issued by the Buyer, including, without limitation, purchase orders and specifications. Any additional, different, or conflicting terms and conditions on any such document issued by the Buyer at any time are hereby objected to by the Seller, and any such document shall be wholly inapplicable to any sale made hereunder and shall not be binding in any way on the Seller.
On the date of signing the order form, the Buyer validates the general conditions of sale. The general conditions of sale will apply from the signing of the order form until the delivery of the order to the Buyer by the company Nippon Yasan.com.
After placing an order, the Buyer shall receive an automatic email confirming the order and notifying him of the details of his order. He shall be informed of further evolutions until shipment of the order (by email, and by accessing “Nippon-Yasan.com > My Account > History”).
An order can take 3 to 4 days before getting ship.
After an order is put in preparation in progress no modification is possible (shipping method, delivery address etc..)
The order shall only be held as final when the Buyer receives the confirmation notice, and when Nippon-Yasan.com receives the entire payment for the order.
The company Nippon-Yasan.com strongly recommends that the Buyer keep a hardcopy of such information concerning his order.
The Buyer shall complete full payment of his order, at the time of his order. In no way shall any kind of payment completed to Nippon-Yasan.com be considered as a partial or advance payment.
Payment is completed to Nippon-Yasan.com when the Buyer validates his order.
All orders may be paid with Euro, USD, CHF, JPY, GBP, $ARS, R$ BRL, or $ MXN.
The Buyer may complete his payment by means of: online credit card payment / Paypal.
The Buyer certifies the company Nippon-Yasan.com that he is cleared to use the chosen means of payment at the time of completing his order.
The company Nippon-Yasan.com reserves the right to suspend or cancel any order and / or shipment in the case of non payment of any amount due by the Buyer, or in the case of payment failure, whatever the current status of execution of the order.
Nippon-Yasan reserves the right to request an additional cost if the order / pre-order needs. Nippon-Yasan inform the buyer and give him the reasons for the additional cost.
The company Nippon-Yasan.com reserves the right to ask for a copy of official identification documents from the Buyer, for any payment by credit card.
(a) Payment Processing: Nippon-Yasan.Com ("Supplier") provides international payment processing and order fulfillment through its designated service provider, Calgary Foreign Exchange Ltd. (doing business as GoInterpay) ("GoInterpay") as the Merchant-of-Record. When placing an order through Supplier, your order will be processed using GoInterpay checkout and payment processing services, and you acknowledge and agree that: (a) your payment transaction will be processed via GoInterpay, not Supplier, and (b) upon successful verification and authentication by GoInterpay of payment information provided by you, GoInterpay will accept the transaction, and purchase the products from Supplier for the sole purpose of reselling such products to you at a price equal to the amounts presented to and agreed-upon by you. GoInterpay will provide the merchant or Supplier with its own payment information to purchase the products you have ordered, and GoInterpay will resell such products to you and bill the payment information you have provided. GoInterpay acquires flash title to the products when the products exit the jurisdiction of Supplier. After GoInterpay purchases and takes title to products from the the Supplier to fulfill an order you have placed, you take title from GoInterpay before the products enter the jurisdiction that you have designated as your address for delivery. All items purchased from GoInterpay are made pursuant to a shipment contract. In the event of any disparity or inconsistency between the terms of any shipment contract or order fulfilment terms, the terms of this agreement shall prevail to the extent required to resolve the disparity or inconsistency.
(b) Billing. If you provide a credit card as your tender type, your credit card will be billed by GoInterpay, and charges to your account will be accompanied by the descriptor “GoInterpay” (or such other descriptor as GoInterpay may deploy), which denotes the GoInterpay system, and that GoInterpay is the supplier whose products you have purchased through GoInterpay. If you paid using your PayPal account, charges to your account will be accompanied by the descriptor “MERCHANT VIA GOINTERPAY” (or such other descriptor as GoInterpay may deploy). In either case, you will only be billed after your products have been received, processed and dispatched for delivery by GoInterpay. In the event of the receipt of any parcel from Supplier containing only part of an order, GoInterpay will process the products received, and will only bill for an amount commensurate with the price of the products therein, pro-rated amounts for shipping and/or handling, plus any duty, taxes, VAT (unless GoInterpay and Supplier offered, and you accepted, the option of having your order shipped DAP (‘delivered at place’)). Notwithstanding the foregoing, in the event of an order being fulfilled by Supplier in multiple parcels, unless expressly consented to by you, in no instance will the aggregate amount billed to you by GoInterpay exceed the total amount presented at the time of order placement by you. If there is a technical error in the GoInterpay system which processes or accepts a transaction at an exchange rate which is manifestly off-market, that transaction shall be void.
For the pre-orders products, you have 2 solutions for pay:
- If you want to pay all when you make the order choose your usual payment method (credit card or bank transfer)
- If you want to pay later:
Choose the method of payment "PAY LATER"
In this case, you don't have to pay anything at the time of order.
You can pay for your order at any time by going to the history of your orders (in your account) and clicking on "Pay My Order"
If your order has not yet been paid approximately 15 days before the official release, you will receive a reminder email.
You will have 15 days from the date of receipt of this email to pay your order before canceling.
Pre-orders are sent on the day of the official release in Japan. (subject to receipt of full payment and only if you do your order early)
All the orders with items in stock ordered with an item in pre-order will be sent with the pre-order. (The item in stock will be in the same package as the pre-order.)
In this case, payment is required at time of order.
If you want the shipment of the product in stock immediately, please make a separate order.
In the case of an order with several items in Preorders WITH RELEASE DIFFERENT RELEASE DATE, we will only ship when the last product is release. (Payment must be made in full at for the release of the first product.
Regarding the evolution of the price for a pre-order product:
If the Nippon-yasan lower a pre-order product price in Yen, you can ask us to update the price of your order with the new price. (or a refund of the difference for preorders already paid).
This is valid only before the official release of the product.
Caution, orders in others currencies (Euros, USD, CHF, GBP) are updated everyday depending on the Yen rate. Pre order prices are now updated to the daily rate .
You will have to pay the price indicated in your order.
If you want have the last Yen rate, we recommend you to make your order directly in the Yen currency.
Any pre order made under a week before the release will not be garantee to have the pre order bonus.
Nippon-yasan.com does not accept any cancellation orders or pre orders paid/unpaid.
The products are delivered to the address indicated in the order form by the Buyer, who undertakes to take delivery of the products ordered. On delivery, the Buyer is obliged to check the condition of the packaging and the goods, and indicate any damages to the company Nippon-Yasan.com within 2 business days following the delivery, by email.
Any selected shipping method may have any kind of delay, the Buyer accepts this liability since Nippon-Yasan is not responsible of the logistic of the shipping after given to the Shipping Delivery Company 'JapanPost' or 'UPS'.
The Buyer shall chose a shipment method through the Nippon-Yasan.com website. Available shipment method are: Boat (Registered), Economic SAL (Registered or not), Airmail (Registered or not), Registered Airmail, and EMS Express (the fastest, and safest, similar to Fedex). Shipment costs are calculated automatically at the time of order.
A notification email is sent to the Buyer when his order is shipped. The Buyer may follow the evolution of his order through his personal account on the Nippon-Yasan.com Website.
Average time of shipment from Nippon-Yasan.com warehouse to Europe / the Americas are as followed:
- Boat: About 2 months
- Economic SAL (Registered or not) : 2-3 weeks
- Airmail (Registered or not): 8-10 days
- Transi-logistic: 8-10 days Only for Europe(*)
- EMS Express : 3 to 4 business days
- UPS Express Saver: 1 to 2 business days (Depends on the Country)
- UPS Expedited : 3 to 4 business days (Depends on the Country)
Please bear that those are average values, and provided as informational. Shipment may take more time, depending on mail traffic conditions.
Any shipment taking more time than indicated as above, does not give right to any kind of compensation, suspension, or cancellation of the order by the Buyer.
If a parcel is lost depending of the shipping method taken, Nippon-yasan.com can refund the buyer on the condition that the Postal Service refund Nippon-yasan.com
The postal Service will refund a certain amount depending on the delivey method chose:
Fedex : Depending of the declared value on the package
EMS: up to 20000 Yen
Transi-logistic: Depending of the declared value on the package
Air mail Registered : up to 2kg 6000 Yen, over 2kg 20000 Yen
Eco sal Registered : up to 2kg 6000 Yen, over 2kg 20000 Yen
Ferry : up to 2kg 6000 Yen, over 2kg 20000 Yen
These amount will be refund only IF it is the value declare on the package
If any other value is declare, the refund amount will be the one indicated on the package
It is the buyer responsability to tell Nippon-yasan.com the amount he wants to declare on the package
Please note that a investigation is done by the Postal Service before handling the refund this investigation can take more then one month.
No Refund will be done until the investigation is over.
(*) New shipping Method
This new shipping method is about using our Logistic Partner in France who will forward our orders in all Europe.
With this process we are aiming :
- A delivery under 8-10 days from Japan
- A Delivery 100 % Duty Free and 100% Legal
- An attractive price ,
- A better package Handling (Physical Damage , lost, steal)
- 2 Delivery Type Standard and Express available
What we are planning to do is to group the orders from our clients( at least one time per week) which choose this shipping method and send them in a cargo-plane to our logistic partner in France , our partner will be charged to deliver orders in all europe (Schengen Area only outside DOM-TOM and Switzerland).
Depending of the shipping method choosed once in France your order will be deliver in 24h (Express) and between 48-72H (Standard)
Delivery can be done by:
- Colissimo International
We would like to specifiy that our Logistic Partner is a professional in packing specialized in Fragile products with his experience we guarantee that your product will be handle and pack with all the attention needed for collector products
Please note that the delivery estimate time can change depending of the destination.
Additional information about the shipping
- Every Thursday there will be a Transit-logistic shipping.
- Any orders made Monday before 9am (Japenese Time) will be ship on Thursday of the same week
- Any orders made Monday after 9am (Japanese time) will be ship on Thursday of the week after.
To meet European regulations , The VAT is included in the order
The Standard delivery will be done by Colissimo Expert for France, GLS for Europe except for the following countries : Grece Iceland , Malta , Norway which will be handle by Colissimo Expert International
Nippon-yasan.com reserves the right to advance or delay the transit-logistic shipping
In the case of receiving a product that differs with the order (dis-functioning or non-conform), the Buyer must file his claim within the day of receiving the shipment.
The buyer will need to fill up a damage report with the delivery service if he received a damage parcel , this damage report need to be done before accepting the parcel, Any claim without the damage report will not be processed.
Claims shall be sent via email to Nippon-Yasan.com at the aforementioned address, and must include:
- The Buyer's address and identity.
- The references of the product.
- The motivations of the claim.
Product returns shall be done within 7 business days from the attribution of a return identification number by Nippon-Yasan.com Service Center.
In any other case, Nippon-Yasan.com may not proceed in any refund or any exchange of returned products.
All products to be exchanged or refunded shall be returned as Registered Airmail to Nippon-Yasan.com in their original packaging. The products must be complete with all their accessories, as in the original order.
Shipping costs are to be paid by the Buyer.
The Buyer remains responsible for all risks and damage resulting in the return of his shipment.
All responsibility of shipment rest on the shipping company selected by the customer, Nippon-Yasan.com is not liable for any problem for the shipment.
If the Buyer want the parcel to be resend, all additional Shipping costs are to be paid by the Buyer.
If the parcel is ship back in Japan for any reasons (absence, no claim, incomplete address....) all additional shipping cost will be pay by the customer.
In the case of non respect of the above procedure, the Buyer may not file any claim for non-conformity or defect of the delivered products.
Only video game systems & accessories are subject to guarantee, for a length of one year and in Japan only. This guarantee covers only production defects (damage due to shock or the presence of liquid is not covered by guarantee).
If the Buyer were to encounter a problem with a video game system or accessory bought on the Nippon-Yasan Website in one years time from the order, he may contact Nippon-Yasan.com and send back the product at his own cost (as Registered Airmail only , to : Nippon-Yasan, address aforementionned). Nippon-Yasan.com shall then send the product back to the maker in order to exercise product guarantee. Nippon-Yasan.com shall ask the Buyer to participate in subsequent delivery cost when repair is completed or product is exchanged.
All returns are subject to the Nippon-Yasan.com's explicit agreement. No return shall be accepted by Nippon-Yasan.com without such agreement.
In no event shall the company Nippon-Yasan.com be liable for any indirect, special, incidental or consequential damages resulting from the company’s performance or failure to perform under this sale, or the furnishing, performance or use of any, whether due to a breach of contract, breach of warranty, strict liability, the negligence of the company Nippon-Yasan.com, or otherwise. The company Nippon-Yasan.com is not the producer of the products it presents in its Nippon-Yasan.com Website. The Buyer expressly understands and agrees that the the company Nippon-Yasan.com cannot be held responsible for any deficiency in the products.
The company Nippon-Yasan.com shall not be liable for any delay in performance directly or indirectly caused by or resulting from acts of God, fire, flood, natural disasters, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failure, late delivery by suppliers or any other difficulties which are beyond the reasonable control of the company Nippon-Yasan.com, such as a general lack of the goods and services required to establish the service contracted, unforeseeable delays on the part of suppliers or other third parties on which the company Nippon-Yasan.com depends and general transport problems. This includes also any failure of any electronic device and/or difficulties with communications networks. During the periods of force majeure the obligations of either party shall be suspended. The party concerned by the Force Majeure shall immediately advise the other within ten working days on the date the force majeure had occurred. In the delay of one month, the parties will come together and check whether their contractual obligations shall be furthermore suspended or not. The contractual obligations can be terminated by the injured party if the force majeure is still active after a period of three months.
If one or several provisions of these general sales conditions are considered or declared invalid in application of a law, a regulation or the final decision of any competent jurisdiction, the other provisions shall remain in full force and effect.
The fact that one of the parties fails to exercise it rights with regard to a breach by the other party of any obligation whatsoever specified hereunder, shall not be construed in the future as any waiver of the breach concerned.
The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived therefrom.
In case of dispute, the Buyer shall come to an amicable settlement with the company Nippon-Yasan.com.
By ordering via the Nippon-Yasan.com Website, the Buyer consents to the use by the company Nippon-Yasan.com of the personal information about the Buyer which he has given or which has been collected over the Nippon-Yasan.com Website. This information is needed for the company Nippon-Yasan to process your order.
To exercise this right, the Buyer should send an email to the company Nippon-Yasan.com.
The company Nippon-Yasan.com may share the personal information collected with any third parties of their choice involved in the supply of the products proposed. Such information is provided when necessary to the performance of the services and is kept in strict confidence.